LARGO, FL
FULL-TIME POSITION

About Trust Roofing:

Trust Roofing is a family-owned roofing company based in Largo, FL, with deep roots in the industry dating back to 1978. Known as the “Flat Roof Experts,” we are dedicated to delivering reliable, long-lasting roofing solutions and outstanding customer service. Our mission is to be extraordinary for our clients and deliver roofing work built to last.

Position Overview:

The Service Manager is responsible for overseeing all aspects of Trust Roofing’s repair and service operations. This includes managing the day-to-day work of the service technician team, coordinating repairs and maintenance projects, ensuring quality control, and acting as the key point of contact for customers with active service needs.

This role is ideal for a proactive, organized professional with a strong sense of ownership, a passion for customer service, and a background in residential or commercial roofing.

Key Responsibilities

Supervise and support a team of in-house service technicians.
Assign daily service tickets, monitor productivity, and ensure timely completion of
repairs.
Lead weekly service team meetings to review workload, job performance, and customer
feedback.
Conduct job site visits to verify work quality and coach technicians as needed.
Manage intake, scheduling, and execution of all service and repair requests.
Troubleshoot issues remotely and determine scope of repair prior to dispatch when
possible.
Maintain accurate service documentation, including diagnostics, repair notes, materials used,
and
before/after photos.
Coordinate with the Production and Sales teams to ensure seamless handoffs between installation
and service.
Serve as the primary contact for service clients; ensure issues are addressed quickly and
professionally.
Communicate repair timelines, costs, and warranty details to homeowners.
Provide recommendations for long-term solutions and upgrades when appropriate.
Follow up with clients after job completion to ensure satisfaction and request reviews.
Implement and enforce Trust Roofing’s repair policies and quality control standards.
Ensure all repairs meet manufacturer specifications and local building codes.
Track KPIs including job turnaround time, technician efficiency, client satisfaction, and repeat
service rates.
Work with finance to ensure accurate billing and cost reporting.

Qualifications

3+ years of experience in roofing, construction, or service operations management.
Strong leadership, problem-solving, and organizational skills.
Excellent verbal and written communication; ability to de-escalate customer concerns effectively.
Tech-savvy; proficient in service or CRM software (experience with JobNimbus a plus).
Valid driver’s license with clean driving record.

Preferred

Prior experience managing a roofing service or repair team.
Working knowledge of roofing systems: shingles, tile, TPO, metal, and modified bitumen.
Experience reading scopes, job tickets, and construction documentation.

What We Offer

Competitive base salary + bonus structure
Company vehicle and fuel reimbursement
Health insurance stipend
Paid time off and holidays
Training and certification support
Long-term career growth opportunities in a respected, family-run business

You can download the full job description here.

How to Apply

Apply online or email your resume and a short cover letter explaining why you’re a great fit for a customer-facing marketing role to hr@trustroofing.com. Please include “Service Manager Position” in the subject line.

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